Feldco is America’s #1 Window and Door Company
There are many different ways for individuals, teams and companies to be recognized for their hard work, talent and ability to differentiate themselves from others. An actor may receive an Oscar, a singer may win a Grammy, a team can win the Super Bowl or World Series and companies can be named the best place to work in America. In the window and door industry, there is another award that is given out annually by Window and Door Magazine. This publication looks for window and door companies that demonstrate excellence in a variety of categories. They look for companies that are leaders in the industry, have succeeded in continued development and has evolved as window and door technology evolves as well.
We were named #1 Window and Door Company in America for Overall Excellence in the Homeowner Market. Feldco President and Owner, Doug Cook, announced the news to his team last week and the response was overwhelming. He stated “To be named Number One is truly an honor. We have persevered over the past six or seven years. While other companies have scaled back operations, we opted to expand. It’s a true testament to the team we have in place working hard to serve our customers.”
Feldco Continues to Grow
The home improvement industry has seen its ups and down during this past recession, with many companies being forced to shut their doors. Feldco, on the other hand, has opened several new locations in the past few years. We now have operations in Menasha, WI serving Northeast Wisconsin and most recently opened a location in Davenport, IA, marking the fourth state Feldco now proudly serves.
The growth we are experiencing isn’t just based on geography, but the continual investment made in technology which affects the organization’s day to day operations. Besides a new and improved vertically integrated Customer Relationship Management System, we have implemented the use of tablets in the field. All of our sales representatives and technicians in the field have tablets, which makes everything from pricing, measuring and scheduling a much more streamlined process. The result is a more productive and happier workforce, which leads to a more delighted customer.
Not Just Satisfying Their Customers, but Delighting Them
Customer Delight is what we do best, and customers are always top of mind within the organization. “We go above and beyond to delight our customers,” said Patti Freko, Feldco’s Director of Marketing. “Whether its sharing a photo and little nugget of information about the sales rep that will be coming to the customer’s home to having a third party call after the project is complete to ensure everything went well – it is all about our customers,” she continued. We place such a strong emphasis on how our customers rate them, that employees’ compensation is directly tied to those customer ratings.” This engages everyone within the company, even those without direct customer contact, to do their best every day and work together as a team.
Feldco is a Household Name
From our catchy jingle and our well-known phone number in local commercials and our ever-present spokesman Dave, Feldco has become somewhat of a household name. Feldco is the company homeowners turn to when they are looking for the best value and experience when it comes to home exterior projects. Our energy efficient windows, siding and doors have helped transform over 350,000 homes across Illinois, Indiana, Wisconsin and Iowa. Customers continually write to Feldco to share their experiences and it makes everyone at Feldco happy to read when homeowners comment on how much more comfortable their homes are now and how much lower their energy bills are. It makes everyone at Feldco proud to work at a top company in the window and door industry.
Strong Ties to the Community
Being a leader in the industry is also a responsibility – and it’s a responsibility we don’t take lightly. We strive to remain at the forefront of technology in window replacement with a window that exceeds current government standards to be considered Energy Star rated. Additionally, we place a large emphasis on giving back to the communities in which we serve. From sponsoring little league teams to company- wide walks to support Alzheimer’s to donating time and product to organizations such as Habitat for Humanity and Make-a-Wish, we remain steadfast in being a good partner to the community.
A Top Place to Work, a Top Choice for Customers
Feldco’s dedication to customer delight, our focus on the community and our continued emphasis on evolving as an organization is why they were recognized once again. Feldco is not a stranger to being recognized by others. They have been named one of the Chicago Tribune’s Top Places to Work for 2010, 2011, 2012, 2013 and 2014. Doug Cook has been individually recognized in a variety of ways as well – most recently honored by the Daily Herald for Entrepreneurial Excellence.
But Cook shares this most recent award gladly with the entire organization. “This award is for every single one of you,” he stated in the company-wide meeting. “I couldn’t be more proud of everyone here. We have always known we’re the best at what we do, and now we have been recognized once again for our tremendous efforts.”