Hassle-Free Replacement
Are you busy? At Feldco, we know what that feels like, and we know how to take the hassle out of buying replacement windows with a simple and easy process that respects your time. With one phone call or email to set up an in-home consultation, the process is underway. Our Customer Delight Representatives are available for you nearly every day of the year. Our employees will arrive at your home on time, ask questions to understand your needs, share expert advice, demonstrate our products and tell you about our company. Then we'll take measurements and deliver an exact price for your project, all in one visit.
Every Feldco Field Sales Representative is a fulltime employee, who has been background screened and drug tested. They've all graduated from our formal and intensified Feldco University training programs, so you can be assured that they are ready and able to serve you with your home renewal needs. Our local offices are also conveniently located in your neighborhood if you'd like to stop in and browse our products.
But your time and attention is not all that we value. At Feldco we define value as that perfect combination of quality and price that you just won't find anywhere else. Feldco embraces the 'measure twice; cut once' philosophy of quality by employing people who are committed to delighting you as a customer and who utilize the industry's very best technology. Once your order is placed, we'll take care of all the details and your new custom-made replacement windows will be installed in just a few weeks. During this time, our technology will allow you to track your project through the manufacturing process and access your account through our online customer portal. As we've mentioned, if you have any questions along the way, you can reach us nearly 24 hours a day 365 days a year. We're so sure that we are the Midwest's very best value that we will:
- Provide a one-year rate lock that guarantees the pricing you just received on any other equivalent window model replacements you might want to do in your home during the next year. Even if your current project is only a single window, Feldco will lock-in your price with a quote for any other windows in your home so you can plan accordingly.
- Guarantee our windows and installation with a Feldco warranty in writing. Most contractors won't provide you anything in writing, and if they do it's usually from the manufacturer, who will just point their finger back to your dealer if you have a problem. Not with Feldco. Your warranty is with us, and is transferrable to the next owner should you sell your home. If you need service, you'll only have to call Feldco.
- Ask for your opinion of your Feldco window project after the installation is done, so if you have any issues or concerns, Feldco will be there to listen and respond. Remember, EVERY customer receives a survey telephone call from an outside representative to find out how well we did in delighting you as a Feldco customer.
